Privacy Policy

1. Introduction

CrossDocument ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital document signing platform and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, password, and optionally, your company name, job title, and profile picture.
• Billing Information: If you subscribe to our paid Services, we collect billing details such as credit card information, billing address, and other payment information. Full payment information is securely processed by our payment processors.
• Document Information: We collect the documents you upload to our Services, including any information contained within those documents, as well as metadata about the documents (such as document name, type, and size).
• Signature Information: We collect information about your electronic signature, including your signature image, signing timestamp, IP address, and other authentication data used to verify your identity.
• Communications: We collect information you provide when you communicate with us, such as when you contact our customer support team, respond to surveys, or provide feedback.

2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our Services, including device type, operating system, browser type, IP address, and mobile device identifiers.
• Usage Information: We collect information about how you use our Services, including the pages you visit, the features you use, the actions you take, the time, frequency, and duration of your activities, and other information about your interactions with our Services.
• Log Data: Our servers automatically record information created by your use of our Services, including log files, access times, hardware and software information, and device event information.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. For more information, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Integration Partners: If you choose to connect our Services with third-party applications (such as Google Drive, Dropbox, or Salesforce), we may receive information about you from these services.
• Identity Verification Services: We may use third-party identity verification services to verify your identity when you use certain features of our Services.
• Business Partners: We may receive information about you from our business partners, such as when they refer you to our Services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• To provide, maintain, and improve our Services
• To process and complete transactions, and send related information, including confirmations and receipts
• To facilitate the signing and management of documents
• To develop new products, services, features, and functionality
• To respond to your comments, questions, and requests, and provide customer service
• To monitor and analyze trends, usage, and activities in connection with our Services

3.2 Communications

• To send technical notices, updates, security alerts, and support and administrative messages
• To communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• To process and deliver contest or promotion entries and rewards

3.3 Security and Protection

• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, privacy, safety, and property of CrossDocument, you, and others
• To enforce compliance with our Terms of Use and other policies
• To comply with applicable laws, regulations, and legal processes

3.4 Personalization

• To personalize your experience with our Services
• To provide customized content, recommendations, and features
• To facilitate social sharing functionality if you choose to connect your social media accounts

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us your consent to do so, including when you authorize us to share your information with third-party applications or services that you choose to integrate with our Services.

4.2 With Document Participants

When you share documents through our Services, we share your information with the individuals and organizations you designate as participants in the document workflow. This may include your name, email address, company name, IP address, signature information, and any information contained within the documents you share.

4.3 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.4 For Legal Reasons

We may share your information if we believe that disclosure is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Use and other agreements, including for billing and collection purposes
• Detect, investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Use
• Protect the rights, property, and safety of CrossDocument, our users, or others

4.5 Business Transfers

We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website.

4.6 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including to improve our Services and for business or marketing purposes.

5. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypting your personal information when it is stored and transmitted
• Implementing access controls to limit access to your personal information
• Using secure facilities and systems to store your personal information
• Conducting regular security assessments and audits
• Training our employees on privacy and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes or enforce our agreements.

When determining the appropriate retention period for your information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure of your personal information
• The purposes for which we process your personal information and whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Update

You can access and update certain information about your account by logging into your account settings. If you need assistance accessing or updating your information, please contact us using the information provided in the "Contact Us" section below.

7.2 Data Subject Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request restriction of processing of your personal information
• Request portability of your personal information
• Object to processing of your personal information
• Withdraw consent where we rely on consent to process your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by local law requirements.

7.3 Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7.4 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information about cookies and how to manage them, please see our Cookie Policy.

8. International Data Transfers

CrossDocument is based in the United States, and we process and store information on servers located in the United States and other countries. If you are located outside the United States, your personal information may be transferred to, stored, and processed in a country different from your country of residence, including the United States, which may have data protection laws that are different from those in your country.

By using our Services, you consent to the transfer of your information to the United States and other countries where CrossDocument operates. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries where we process it, including by implementing appropriate safeguards such as standard contractual clauses approved by relevant supervisory authorities.

9. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete that information. If you believe that we might have any information from or about a child under the age of 16, please contact us using the information provided in the "Contact Us" section below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email (if you have provided an email address) or by posting a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CrossDocument, Inc.
1623 Central Ave
Cheyenne, WY 82001
United States
Email: privacy@crossdocument.com
Phone: +1 (800) 449-2231

For individuals in the European Union, we have appointed a data protection officer who can be contacted at dpo@crossdocument.com.